Refund policy
Faithora Press — Shipping & Returns Policy
Last updated: August 2, 2026
Faithora Press is a brand operated by ANAND ENTERPRISES, a business registered in India and GST compliant.
We take pride in curating and carefully packing every hamper with attention to detail. Please read this policy carefully before placing your order.
1. About Our Products
Our hampers are individually hand-packed after your order is placed. Because of this, and due to the cost and logistics of international shipping from India to Australia, we do not accept returns for:
- Change of mind
- Incorrect shipping address provided by the customer
Please review your order carefully before completing checkout.
2. Australian Consumer Law
If you are purchasing from Australia:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Nothing in this policy excludes or limits your rights under applicable consumer protection laws.
3. Damaged or Defective Items
If your hamper arrives damaged, defective, or significantly different from the product description, please contact us within 7 days of delivery.
To process your claim, you must provide:
- A clear unboxing video showing the package condition before opening
- Clear photos of the damaged item(s)
- Photos of the packaging (including outer box and internal protection)
Please send all evidence to: support@faithorapress.com
Failure to provide sufficient evidence may delay or prevent processing of your claim.
4. Resolution for Damaged or Defective Items
Once your claim is reviewed and approved, we will offer one of the following at our discretion:
- A free replacement of the item(s), or
- A full refund to your original payment method
Due to international shipping costs, we do not require the damaged item to be returned to us.
5. Incorrect Orders or Address Errors
We are not responsible for:
- Incorrect shipping addresses provided by the customer
- Orders placed with incorrect selections at checkout
If you notice an error, contact us immediately. Changes may only be possible if your order has not yet been packed and dispatched.
6. Shipping Delays
Delivery timelines are estimates and may vary due to:
- Customs processing
- Courier delays
- Weather conditions
- High-volume shipping periods
We are not responsible for delays once the order has been handed over to the shipping carrier.
7. Cancellations
Orders may be canceled only if your hamper has not yet been packed and dispatched. Once your order has been prepared for shipping, cancellation requests cannot be accepted.
8. Refund Processing Time
If a refund is approved:
- Refunds will be issued to the original payment method
- Processing time may take 5–10 business days depending on your payment provider
9. Contact Information
For any refund or return inquiries, please contact:
Faithora Press A brand of ANAND ENTERPRISES GST Registered in India 1/416 B Ngo Colony Sivakasi, Tamil Nadu 626123 India
Email: support@faithorapress.com